Importance of customer service
Customer service is the first experience each and every customer has say when they visit an office, hotel, salon, make a call, sends an email and so forth. When a customer visits any of these places or sends an email or even makes a call, the way the person who receives them talks to them is very important. On the other hand, when a customer sends an email and it remains an answered or receives feedback much much later, then one can imagine the impact that has to any business. I have been in a customer service desk for 6 years and I know what good customer service can do. It can either make or break an organization or a business, name them. In order to offer the best service,first and foremost, it is always good to put yourself in the shoes of the customer. Assume you are the one on the receiving end. What is it that you would like someone to do for you as a customer? What is it that you would not like someone to do to you? With these in mind, trust me you will give your best. Why wo...