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Showing posts with the label Advice

Worth reading short stories

1. Fall and Rise Today, when I slipped on the wet tile floor a boy in a wheelchair caught me before I slammed my head on the ground. He said, “Believe it or not, that’s almost exactly how I injured my back 3 years ago . 2. A father's advice Today, my father told me, “Just go for it and give it a try!  You don’t have to be a professional to build a successful product.  Amateurs started Google and Apple.  Professionals built the Titanic 3. The power of uniqueness. Today, I asked my mentor – a very successful business man in his 70’s – what his top 3 tips are for success.  He smiled and said, “Read something no one else is reading, think something no one else is thinking, and do something no one else is doing. 4. Looking Back Today, I interviewed my grandmother for part of a research paper I’m working on for my Psychology class.  When I asked her to define success in her own words, she said, “Success is when you look back at your life...

Importance of customer service

Customer service is the first experience each and every customer has say when they visit an office, hotel, salon, make a call, sends an email and so forth. When a customer visits any of these places or sends an email or even makes a call, the way the person who receives them talks to them is very important. On the other hand, when a customer sends an email and it remains an answered or receives feedback much much later, then one can imagine the impact that has to any business. I have been in a customer service desk for 6 years and I know what good customer service can do. It can either make or break an organization or a business, name them. In order to offer the best service,first and foremost, it is always good to put yourself in the shoes of the customer. Assume you are the one on the receiving end. What is it that you would like someone to do for you as a customer? What is it that you would not like someone to do to you? With these in mind, trust me you will give your best. Why wo...